How can I downgrade from one plan to another?

Just send us a message at . Tell us when you would like to have the downgrade take effect, as well as include the following information: your Customer ID, PIN, username, and password for us to authenticate the request. (If you have misplaced any of your passcodes, please retrieve them via http://www.azc.com/db/get_access_codes). We will then downgrade your account on the date you specify. Please allow at least 24 hours for the plan change to become effective.

Please be aware of the following consequences when you request a downgrade:

• There is (at present)a USD 25 downgrade processing fee incurred in each downgrade instance.
• The service fees that you have paid will be pro-rated by our billing system and applied to your account on the new plan.
• All utilities that are bundled with your existing plan but not with the lower plan will cease to be available on your account following the downgrade. Please check the AZC's hosting plan descriptions to make sure that downgrading will not affect your site adversely.
• You may incur surchages because of the lower resource limits of your new plan. Please see AZC Billing Policy regarding surcharge calculations.
• If you signed up for your existing plan less than 30 days ago, the downgrade request nullifys AZC's 30 days money back guarantee. The guarantee applies to a complete cancellation of your hosting service at AZC.

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