Email Acceptable Usage Policy

AZC's Email AUP

Categories

General E-Mail Questions

• Can you provide me with some background about how Internet email works?
• What is POP?
• What is webmail?
• Do you offer POP mail?
• What are the differences between a POP and a redirection account?
• Does AZC support a webmail system for hosting customers?
• What is the "default" account?

E-Mail Account Setup

• How do I create a POP email box?
• What is this POP-before-SMTP authentication mechanism anyway?
• How do I use AZC's mail server to send outgoing messages?
• How do I set up e-mail redirection?
• How do I set up an e-mail autoresponder?

E-mail Desktop Client Setup

• How do I set up my e-mail program?
• How can I have my domain name appear in my outgoing mail?
• How can I automate the login of a POP account hosted at AZC?
• My ISP doesn't allow me to use AZC's mail server to send outgoing messages, what can I do?
• Why is keeping a stationary Reply-to address so important? (or why is it bad to change my email address often?)
• How do I setup my mail client to use my ISP's SMTP mail server?

E-Mail Dos and Don'ts

• Can you suggest a better way to transfer large files to someone?

Problems Sending/Receiving E-Mail

• I can't send outgoing mail. Why?
• I can't receive incoming mail. Why?
• My sent email messages are being returned to me. What's going on?
• From time to time, I get an error message from my email software and am unable to send my message out. Why?
• I keep getting 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1). when attempting to send messages, why?
• When I attempted to download a large message, my Microsoft Outlook either hung up or grabbed only part of the message. Any suggestions?
• When I attempted to send an email with some large attachments, the message was rejected by the recipient's ISP. Any suggestions?
• Help! Spamcop is blocking us! Can AZC do something about it?
• Someone told me that a message was sent to my AZC redirect account, but I never got it. Why?
• I sent a message to someone, but they claimed that my message never showed up. Why?
• After installing a new router/firewall/proxy on our network, we have problems sending and/or receiving mail. Why?
• How to perform a Telnet Test
• How to retrieve e-mail headers

Managing Email Accounts

• I forgot my email password. Can you get it for me?
• I have trouble deleting some messages from a POP account of mine, what can I do?
• I need more POP accounts. Can I have more than the maximum listed for my hosting plan?

Spam and Related Questions

• What is spam? Is it acceptable?
• I got a lot of spam lately, can you do something about it?
• My PC spam filter doesn't do much for me, can AZC do such filtering on the server side?
• I received a lot of complaints from parties who were spammed by spammers who used my domain names in their junk mail. Do you have any advice?
• I got a lot of spam from some email addresses. I am thinking about sending some junk to these addresses just to "get even".
• Where can I learn more about fighting spam?
• How can I improve the privacy of my electronic correspondence?

Setting up an in house mail server or using an email service provider

• We would like to set up a mail server in house, but keep our Web site at AZC. Do you have any advice?

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