I got surcharged this month, why? Can I do anything about it?

There are only three ways you could incur a monthly surcharge:

1. By going over the default Disk Space (Web space, email storage, and for Commerce Plan customers, database disk space usage).
2. By going over the default Monthly Transfer.
3. By going over the default Email Slots.

The following show you how to determine which one or ones of the three listed above are the main causes of your surcharge. There is also a Case Study that shows you how a site incurred a surcharge due to excessive use of large graphics files, and a suggestion about how to avoid such site content creation/maintenance mistakes.

1. First look up the defaults of the plan that your Web site is under. Please visit AZC hosting plan descriptions.
2. Access your Account Manager Toolkit (AMT).You can reach it by using the user login panel on AZC's homepage.

   Once you are in the AMT, click on the link titled "Access Statistics Reports", and click on the button [View Yearly Graphs], then review the following graphs:

   • data transferred
   • disk usage
   and see which one is the likely cause.
3. While still in you return to the main menu, and then click on the "Configure Email Accounts" to see if you've used more email slots than your plan bundles, as published in 1

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