A message was sent to my AZC redirect email account, which forwards any incoming message to my email account at my ISP, but I never got it, why?

There are quite a few possibilities, and without further details from your correspondent, we are afraid we can only outlines some common possibilities below.

• Your correspondent sent a message with large attachment(s), and got rejected by your ISP. Many large ISPs (e.g. XO) and free email providers (e.g. hotmail, yahoo, excite) limit both the size of a message and the disk space of each email account, typically around 2 - 5 MB. If your correspondent sent out a message with an attachment large than that, it might have got rejected. Your correspondent is recommended to put the large file somewhere on the Web, and send you a short email note with the Web address of the document for you to retrieve, rather than send you directly via email. For a more in depth explanation you will want to check out our FAQ entitled, "A Better Way to Email".
• Your correspondent doesn't set his/her identity properly in his/her email client, and some providers email system checks the identites embedded in the incoming messages. Typical mistake is just to use a username in the email address. An example: student is not acceptable, but student@stanford.edu is correct. When using the former, a message will be likely rejected by some ISPs' mail systems.
• Your correspondent sent out the message from a computer that has been identified either as an open relay, or as an exit point of spams. Your ISP's mail system therefore rejects the message.

  Please note that all the above are beyond AZC's control. Nevertheless, as a get around, you may wish to convert the redirect account to a POP account to see if things improve for you.

  As a last resort, if you have accurate info about when your correspondent sent his/her message(s) to you, please pass the info to us, our system staff might be able to investigate further and let you know the likely real culprit afterwards.

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