I can't receive incoming mail, why?

If you have setup your email client software (MS Outlook, Pegasus, Netscape Mail ...) correctly and was able to receive email before, and you think that you haven't changed your PC and software's settings so far, then please use the following check list to see if you can narrow down the cause(es) of your problems.

• Is your computer connected to the Internet?
• Can you retrieve email through the free Mail2Web utility?
  Note:Remember to use the "username.emailaddress" format (ie:guestuser.joe@joe.com)to log in to your account. If mail2web works but your email client does not, you can safely say the problem lies in your email client setup.
• Can you see our Web page at http://www.azc.com/?
• Your domain name is still current? Please check it at http://www.fasterwhois.com/.
• Can you send mail at smtp.yourdomain?
• If you can do all above, but still can't read incoming messages, then perhaps a telnet test (explained below) is in order. Depending on the outcome, you may need to contact either your company's network administrator or your ISP for a resolution.
• Finally, have you added any new router, firewall, or proxy devices to your network lately? If you have, and you started experiencing persistent problems with receiving mail afterwards, you will need to reconfigure such devices.

If you can send mail, but you can't receive incoming email, please let us know the following:

• Were you able to read incoming messages before? If yes, then when your problems started appearing?
• Have you switched ISP lately?
• Did you see any error messages in your email software? What are they? Please quote them precisely as they are and send them to us.
• If you use a full time connection, e.g DSL or cable modem, what's the IP address of your machine?

The telnet test

To do a telnet test, assuming you are on a PC running Microsoft Windows (98,XP,2000), please follow the step below:

1. Open a command prompt window by clicking on the [Start] -> Programs ->accessories -gt; Commant Prompt.
2. At the command prompt, enter
   telnet pop.yourdomain 110
3. A new window should soon pop up, and if the connection to our mail server is successful, you should soon see the following message:
   Trying 65.49.3.231...
   Connected to mx-2.azc.com (65.49.3.231).
   Escape character is '^]'.
   +OK <8067.990820079@mx-2.azc.com>
   

   If you get the above, enter QUIT to get out the telnet test. You are in good shape. Most likely somehow your PC's settings have been changed without your notice. You may wish to double check them. If you don't get the above, or even a connection failure message, please note down the message and contact us at .

The telnet test is described in more details at http://www.samspade.org/d/tools.html. You can actually access your POP accounts this way.

Please note that the test by-passes possible bugs, configuration glitches of your email software, and glitches of your PC's operating system (e.g. currupted Windows registry) So, if you can perform the telnet test, but still can't receive messages using an email software, check your software's settings!.

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